Support
Support
Holiday Hours:
Our office will be closed 12/25/08 to 1/1/09. If you are in need of technical support during this time, please submit a support ticket. We will be back in the office on Friday, January 2nd, 2009.
Thank you, and have a safe and happy holiday season!
PHOTOGRAPHERS:
It is our goal to provide every photographer with prompt and professional technical support. We provide live phone technical support on a callback/appointment basis. You may find it helpful to review the valuable resources below before contacting support. Our normal business hours are Monday through Friday from 9am to 5pm Eastern Time. We also encourage all users to sign up for our FREE, live training webinars.
NEW online V5 KNOWLEDGEBASE (Detailed step-by-step instructions.)
Our original MANUAL (step by step instructions and screenshots)
Our FAQ Page (Frequently Asked Questions)
Training VIDEOS (Adobe Flash Player Required)
CREATE A SUPPORT TICKET
(Contact Sales or Billing here as well.)
Issues are generally responded to the same day, or within 24 business hours.
NOTE: Please fill out all of the requested information so we can better answer any of your questions. You will receive an automatic reply confirming that we have received your message. Please be sure to add labprints.com to your safe senders list in your mail client's junkmail settings. We also recommend temporarily disabling any authorization based spam filters such as used by AOL, Earthlink, and other services.
PRO LABS:
Click HERE if you are a professional lab in need of technical support.
Join a support meeting/session