Support
Support
PHOTOGRAPHERS:
You can contact Support via phone (518-274-3931) or by creating a support ticket. Once you submit a ticket it is assigned to an agent. Armed with the information from your ticket, the agent is now able to provide you with the fastest response and solution. You may find it helpful to review the valuable resources below before contacting support. Our normal business hours are Monday through Friday from 9am to 5pm Eastern Time. We also encourage all users to sign up for our FREE, live training webinars.
ONLINE KNOWLEDGEBASE (Answers to all your questions)
Video TUTORIALS (Adobe Flash Player Required)
Lightroom Plug-in Install Directions (Step-by-step directions and screen shots.)
CREATE A SUPPORT TICKET
(Contact Sales or Billing here as well.)
Issues are generally responded to the same day via phone or e-mail.
NOTE: Please provide as much information as possible so that we will be better able answer your questions. You will receive an automatic reply soon after submitting your ticket. We generally respond within 1-3 hours and always within 24 business hours. Our replies may be filtered to your spam or junkmail folder. You can prevent this by adding the domain labprints.com to your safe senders list.
PRO LABS:
Click HERE if you are a professional lab in need of technical support.
Additional Studio Management Services (not provided by LabPrints)
Technical support is free for all LabPrints products. However, you may want additional on-site help and training. To facilitate that need we recommend John Flaherty. John is a certified LabPrints consultant who can be hired to implement LabPrints software, image management, and other workflow needs.
Services are provided on an hourly fee basis. This includes a complete evaluation and setup of your entire computer, network, and workflow systems. John's services are available for photographers and labs facing technical and workflow challenges.
Contact John directly at:john@diamondpd.com
John Flaherty is a professional photographer based near Boston, MA and has an extensive background in IT. John is an independent contractor and does not work directly for LabPrints. If you are trying to reach LabPrints, please call 1-877-233-4951 or submit a support ticket above.
