Online Account FAQ's

Q. Will the orders from the Photoherald and Weddingherald sites be delivered directly to the clients?

A. Direct shipping to your clients is an option you will need to contact your lab about, shipments never pass through us. Your lab should be able to let you know if it is possible and give you specifics about setting it up.

Q. How do you set up the Packages option when setting up an event? When I go to Edit Sizes and Prices, I don't see how we (photographers) define that option.

A. To add Packages to events in the Online Account and Storefront, all you need to do is find the event you want to add them to, select Edit Event, and select Edit Sizes and Prices. This should show 3 tabs toward the top of the screen, Sizes & Prices, Print Services, and Packages. Select packages and then Add New Package toward the left of the screen.

Q. I created an online event on Weddingherald.com that was just a test, which I decided not to proceed using. I don't see any way to delete an event once it is created. How would I go about doing this? It is currently inactive.

A. The best solution for removing the event is to fully release it, then deactivate it from the same place you released it from directly afterwards. Since you are using our partnership option, doing this will not cost you a thing. It will not delete the event but it will, move it into the expired events section so it does not need to be viewed.

Q. Will events always show up in the dropdown list on the site? Or will they only show up for the duration that I set when creating the event?

A. There is an option under the Storefront Settings link, which will allow you to show unreleased events on your storefront home page. One reason to use this option is so your clients can enter in an email address to be notified when the event is released.

Q. I cannot find a way to setup how my payments will be sent to me. Once you have collected the payment from my customer I assume you will subtract the fees as described in your pricing and send the remainder to me. How is this payment method setup?

A. We will send you a check or do a direct deposit into a bank account. The check happens automatically, and after your first check if you wish to sign up for direct deposit we can provide you with the form to set it up.

Q. Is there a way to reactivate an expired event or do I have to create a new event?

A. There is a short time frame of about 4 days after an event expires that we can reactivate it without you having to create it all over again. If you know that the event expired more than a week ago you will have to recreate it. If you are unsure of the expiration or it has been less than a week let us know and we will do our best to reactivate it.