Support Center » Knowledgebase » Managing Projects and Images » Error: Cannot Open a Project, java.lang
 Error: Cannot Open a Project, java.lang
Solution

Java.Lang - Opening a Project

If you receive this error message trying to open a project on your computer:

  • Call us directly at 518-274-3931 Option 2 between 9am and 5pm EST Monday through Friday for troubleshoot assistance.
  • Or submit a support ticket online with the information below...

Go to our Support page and fill out a Technical Support Ticket with the following information (in addition to the default information it asks you for):

  1. Best phone number and time frame to contact you in
  2. Operating System (it's important to specify between Windows XP or Vista, OSX 10.4 or 10.5)
  3. Amount of RAM your computer has
  4. What kind of internet connection you have (Cable, DSL, Dial up, Satellite)
  5. If the project contains matted albums or not
  6. What Lab the project was created in and if you had accessed it in Production Studio
  7. The project name & creation date (you can see this when you first open the project)
  8. What happened the last time you access this project or why you think it will not open
 
You can avoid errors like this in the future by following our minimum system requirements and always keeping a recent backup of your major work.
 
If you are a Mac user that creates a Time Machine backup on a daily basis, you may be able to restore a backup of this project:
  1. Go to the open a project window in Digital Studio
  2. Make a note of the project's creation date (ex: 06-12-2009)
  3. Go to this folder location in Time Machine from the day before it stopped opening:
    • Hard Drive \ Users \ Username \ LabPrints \ Projects \ MMDDYYYY#### (ex: 06122009####)
  4. Restore this folder and replace anything that is there, if there are multiple folders of this name you can restore all of them if you are sure you won't lose any other work created on that day.
  5. If you are unsure of your other projects then we suggest filling out a support ticket to have a technician call you (with the survey information at the top).

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If you have any further questions please click here to submit a ticket, or call us at 518-274-3931.

Article Details
Article ID: 87
Created On: Fri 12 Jun 2009 20:43

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