Java.Lang - Opening a Project
If you receive this error message trying to open a
project on your computer:
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Go to our Support page and fill out a Technical
Support Ticket with the following information (in addition to the
default information it asks you for):
- Best phone number and time frame to contact you in
- Operating System (it's important to specify between Windows XP or
Vista, OSX 10.4 or 10.5)
- Amount of RAM your computer has
- What kind of internet connection you have (Cable, DSL, Dial up, Satellite)
- If the project contains matted albums or not
- What Lab the project was created in and if you had accessed it in
Production Studio
- The project name & creation date (you can see this when you first
open the project)
- What happened the last time you access this project or why you think
it will not open
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| You can avoid errors like this in the future by following our
minimum system requirements and always keeping
a recent backup of your major work. |
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| If you are a Mac user that creates a
Time Machine backup on a daily basis, you may be able to
restore a backup of this project: |
- Go to the open a project window in Digital Studio
- Make a note of the project's creation date (ex: 06-12-2009)
- Go to this folder location in Time Machine from the
day before it stopped opening:
- Hard Drive \ Users \ Username \ LabPrints \ Projects \ MMDDYYYY####
(ex: 06122009####)
- Restore this folder and replace anything that is there, if there are
multiple folders of this name you can restore all of them if you are
sure you won't lose any other work created on that day.
- If you are unsure of your other projects then we suggest filling out
a support ticket to have a technician call you (with the survey information
at the top).
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