Error: Ordering: Problem Connecting to the Internet or Lab Server

Problem Connecting to a Lab Server

It is likely that your Windows firewall or anti-virus program is preventing LabPrints from uploading orders. We suggest temporarily disabling any such programs to verify that this is the case. If this is the case, you may need to contact the software vendor for assistance on reviewing their programs log files, and configuring their software to allow LabPrints to function properly. These programs often have automatic updates that can suddenly stop a process from working out of the blue. Common firewall programs are AVG, Kasperski, McAfee, Norton, and ZoneAlarm.

Other Lab Order Issues:

How to Disable Certain Firewalls:

Please note that disabling firewalls may compromise the security of your computer. If you must disable a firewall in order to use a program, be sure to enable it again once you are finished using the program.

Windows XP (http://support.microsoft.com/kb/283673)

Navigate to Start menu and click Run
Type Firewall.cpl
Click OK.
Under the General tab, select Off.
Click OK.

Windows Vista and Windows 7 (http://windowshelp.microsoft.com/Windows/en-us/help/bfe523a9-7eec-4d3f-add1-2f68b9cfa1c01033.mspx)

Navigate to Start > Control Panel > Security > Windows Firewall
Click Turn Windows Firewall On or Off.
If you are prompted for an administrator password, enter it in the provided field.
Click Off.
Click OK.

Norton Internet Security (http://service1.symantec.com/support/nip.nsf/pfdocs/2003071515220236)

Log into the Supervisor account.
Click Status & Settings.
Click Security.
Click Turn Off.

Norton Personal Firewall (http://service1.symantec.com/support/nip.nsf/pfdocs/2003071515220236)

Click Status & Settings.
Click Security.
Click Turn Off.

McAfee Personal Firewall (http://www.mcafee.com)

Right-click the McAfee icon and select Open SecurityCenter.
Navigate to Home, Internet & Network, Configure.
Under the Firewall Protection is Enabled section, select Advanced.
Under the Security Level section, select Open.
Click Apply.
Click OK.

Additional troubleshooting tips and work arounds:

There may be a problem with your Internet Service Provider; you may want to have them verify that your service is 100% operational.
You also may want to try putting the project on another computer for testing purposes.
If you use a laptop you can try another internet connection or location to upload from, like a free wireless hotspot.
You can create an order file to be sent by FTP, CD, or DVD to your lab manually.

We can certainly provide you with some additional guidance through phone support to identify the cause of the problem. Please note that we will be somewhat limited to supporting the LabPrints software, but will do our best to point you in the right direction.

Please fill out an email ticket with the best number and time of day to reach you at your computer or call us directly at 518-274-3931 Option 2.