Error: Ordering: Problem Connecting to the Internet or Lab Server
Problem Connecting to a Lab Server
It is likely that your Windows firewall or anti-virus
program is preventing LabPrints from uploading orders. We suggest temporarily
disabling any such programs to verify that this is the case. If this
is the case, you may need to contact the software vendor for assistance
on reviewing their programs log files, and configuring their software
to allow LabPrints to function properly. These programs often have automatic
updates that can suddenly stop a process from working out of the blue.
Common firewall programs are AVG, Kasperski, McAfee, Norton, and ZoneAlarm.
Other Lab Order Issues:
How to Disable Certain Firewalls:
tips and work arounds:
There may be a problem with your Internet Service Provider; you
may want to have them verify that your service is 100% operational.
You also may want to try
the project on another computer for testing purposes.
If you use a laptop you can try another internet connection or
location to upload from, like a free wireless hotspot.
You can create an order file to be sent by FTP, CD, or DVD to your
We can certainly provide you with some additional guidance through
phone support to identify the cause of the problem. Please note that
we will be somewhat limited to supporting the LabPrints software, but
will do our best to point you in the right direction.
fill out an email ticket with the best number and time of day to
reach you at your computer or call us directly at 518-274-3931 Option
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please click here to submit a ticket, or call us at 518-274-3931.
Created On: Thu 12 Mar 2009 17:53