LabPrints software is highly Internet dependent. If you have antivirus, firewall, or spyware installed on your computer they may be preventing LabPrints from accessing the Internet. Temporarily disabling any such software as AVG, Kaspersky, McAfee, Norton, Panda or many others will help you troubleshoot or identify the source of the problem. Once you have determined that the security software is the cause we recommend contacting the manufacturer who will provide you with instructions on configuring their software to work with LabPrints while still protecting your computer.
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| Windows XP |
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- Navigate to Start menu and click Run
- Type Firewall.cpl
- Click OK.
- Under the General tab, select Off.
- Click OK.
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| Windows Vista and Windows 7 |
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- Navigate to Start > Control Panel > Security > Windows Firewall
- Click Turn Windows Firewall On or Off.
- If you are prompted for an administrator password, enter it in the
provided field.
- Click Off.
- Click OK.
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| Norton Internet Security |
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1. Log into the Supervisor account.
2. Click Status & Settings.
3. Click Security.
4. Click Turn Off. |
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| Norton Personal Firewall |
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1. Click Status & Settings.
2. Click Security.
3. Click Turn Off. |
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| McAfee Personal Firewall |
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1. Right-click the McAfee icon and select Open
SecurityCenter.
2. Navigate to Home, Internet & Network,
Configure.
3. Under the Firewall Protection is Enabled section, select
Advanced.
4. Under the Security Level section, select Open.
5. Click Apply.
6. Click OK. |
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