Support Center » Knowledgebase » Setup, Passwords, Preferences, and Networking » General Email: Not receiving order confirmations, ticket replies, or newsletters
 General Email: Not receiving order confirmations, ticket replies, or newsletters

Not Getting LP Emails?

LabPrints sends out several kinds of automatically generated emails on a regular basis. Sometimes email clients, without your knowledge, can randomly decide to add these emails to spam or junk mail folders. To ensure that you receive our newsletters, order notifications, expiration notifications and lab order confirmations; we recommend you add our email addresses to your address book.

The easiest way to do this is to add them to your contact list as you receive them. Below we go over how to do this in several mail clients, to give you a rough idea of how to do it on your own. In addition to these measures, if you believe you have missed past emails, we recommend checking your Junk or Spam folders in your local client and in your webmail version (often times emails will be spammed in webmail before making it to a local client).

For example, if you have a Hotmail or Yahoo email address but a mail client such as Outlook or Mail, you would log into your webmail at or If you own your own domain it might be found at

If you do find a LabPrints email in your Spam/Junk folder, you will need to Right-Click (or ctrl-click) on it and select a setting to let the program know that the email is not spam.

Gmail's Webmail client:

In the Gmail webmail client you will find an arrow pointing downwards on the right-most side of the screen. From here you are given the option to Add to Contacts list.

At the toolbar at the top, there is a button that says Report Spam. If this email was found in Gmail's spam folder, the button would read Not Spam. You would click this Not Spam button to notify Gmail that the email was placed in the incorrect box.

Microsoft Office Outlook:

In the Microsoft Office Outlook mail client, to add a contact to your Outlook Contacts, Right-Click on the sender and select Add to Outlook Contacts....

If you found this email in your Junkmail folder, you would right click on it and select Not Junk Mail under your Junkmail settings.

Mozilla Thunderbird:
If you use Mozilla Thunderbird, you will want to right-click on the From or Reply-To field and select Add to Address Book....
AOL's Webmail Client:
In AOL's Webmail Client, you have to click Show (where Hide is located in the screenshot), click on the email address in the From field and select Add Contact.
Apple's Mail:
Apple's MobileMe Client:


Did this article help you? Or did it leave you feeling more confused? We want to know! Help us offer you the best information possible by leaving us a comment on what you thought about this entry. Comments are for internal review and educational purposes, and if requested will not be published.

If you have any further questions please click here to submit a ticket, or call us at 518-274-3931.

Article Details
Article ID: 116
Created On: Fri 31 Jul 2009 13:45


Help Desk Software By Kayako SupportSuite v3.60.02