General Email: Not receiving order confirmations, ticket replies, or newsletters
Not Getting LP Emails?
LabPrints sends out
several kinds of automatically generated emails on a regular basis.
Sometimes email clients, without your knowledge, can randomly decide
to add these emails to spam or junk mail folders. To ensure that you
receive our newsletters, order notifications, expiration notifications
and lab order confirmations; we recommend you add our email addresses
to your address book.
The easiest way to do this is to add them to your contact
list as you receive them. Below we go over how to do this in several
mail clients, to give you a rough idea of how to do it on your own.
In addition to these measures, if you believe you have missed past emails,
we recommend checking your
Junk or Spam
folders in your local client and in your webmail version (often times
emails will be spammed in webmail before making it to a local client).
For example, if you have a Hotmail or Yahoo email address but a mail
client such as
Outlook or Mail, you
would log into your webmail at Hotmail.com or Yahoo.com. If you own
your own domain it might be found at webmail.domainname.com.
If you do find a LabPrints email in your Spam/Junk folder, you will
need to Right-Click (or ctrl-click) on it and select a setting to let
the program know that the email is not spam.
Gmail's Webmail client:
In the Gmail webmail client you will find an arrow pointing downwards
on the right-most side of the screen. From here you are given the
Add to Contacts list.
At the toolbar at the top, there is a button that says
Spam. If this email was found in Gmail's spam folder, the
button would read Not Spam. You would click this
Not Spam button to notify Gmail that the email was
placed in the incorrect box.
In the Microsoft Office Outlook mail client, to add a
contact to your
Outlook Contacts, Right-Click on the
sender and select Add to Outlook Contacts....
If you found this email in your Junkmail folder, you would right click
on it and select
Not Junk Mail under your Junkmail
If you use Mozilla Thunderbird, you will
want to right-click on the
From or Reply-To
field and select Add to Address Book....
AOL's Webmail Client:
In AOL's Webmail Client, you have to
Show (where Hide is located
in the screenshot), click on the email address in the From
field and select Add Contact.
Apple's MobileMe Client:
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please click here to submit a ticket, or call us at 518-274-3931.
Created On: Fri 31 Jul 2009 13:45