LabPrints
 

LabPrints Holiday Event Reposting FAQ


FAQ Answers

How does it work?
LabPrints' event reposting gives you the ability to generate additional print sales through the holiday season. Reposting allows you to repost all or several of your storefront events created over the last year. You can apply an existing pricing menu or a new pricing menu to the events. Any client who has placed an order or created favorites will be notified via email that the event is available for ordering.

  • Get started by opening the LP Digital Studio software and opening a project. Then, click on the Storefront tab and Online Account & Storefront. You will see an event reposting link.
  • You will be stepped through the process of reposting your events.
  • The reposted events will be associated with the original lab that was specified when the project was created.
  • When orders come in, you will process the orders as you would any other storefront order. For instructions on how to process an order, please visit: Knowledge Base: How to process an order.


Is there a cost to repost my events?
Reposting your events is a complimentary service. There are no per image charges for this promotion, however LabPrints will take a commission on each order placed for a reposted event. The way the commission is calculated and collected depends on the type of Storefront payment plan you are on:
  • If you are on a Partnership payment plan all orders are processed in exactly the same way as any order you receive.
  • If you are on the Per Image plan or Monthly payment plan (non-partnership plan), we will take a 15% commission on the order and will charge your credit card for this amount on the date of the next billing period (typically this is the first of the month). You will be responsible for processing your customers' credit card, as usual with these plans (see below for more on processing credit cards). Please visit our Storefront information page for additional information on the pricing plans.
Who will process the credit cards on orders placed for reposted events?
Credit cards are processed exactly the same as any of your other (non-reposted) storefront events.

What are the requirements that make an event eligible for reposting?
The requirements for reposting an event are as follows:
  • The event must currently be expired.
  • You must be able to fulfill any orders placed for reposted events. This typically means that you need to have access to the high-resolution image files so that you can fulfill the print orders. PLEASE NOTE: This is a consideration that you must take into account yourself. We do not know whether or not you have access to the high-resolution images.
  • The events must have been activated after January 1st 2009. We currently do not allow reposting of events before this date.
  • For Digital Studio v4 Users: The event cannot have a price list comprised of only multi-pose packages (packages that allow the user to select more than one pose for a package). We hope to allow reposting of these events for future repostings, but currently our configuration does not allow these events to be reposted.
Do I have to repost all my events or can I repost just some events?
You will have the option to either repost all your events at once, or pick and choose which events that you would like to repost.

How will my customers find out that their event has been reposted?
When you repost an event we will automatically email those customers who had previously purchased from that event. To see an example of what the email will look like please click here (opens in a new window). Additionally, we will notify any visitors to the event who had setup their "Favorites" group using their email address.

If you have additional contacts for an event you may wish to notify them on your own. Or use our convenient eInvitation tool. After you have reposted your events, you can click Edit Events, then Information, and then click on the Send eInvitations button.

How will my customers be able to find their event once it is reposted?
When we do the automatic notification to your customers through email we will include a link directly to the event where they can login. Additionally, all the reposted events will show up on your storefront homepage. You will also see all the reposted events in your storefront account under the "Edit Events" section. NOTE: We try to use the same event name (e.g. www.smithwedding.weddingherald.com) when reposting your event, but if the event name is currently in use by another event then we will add a number to the end of the event name to make it a valid unique event name (e.g. www.smithwedding1.weddingherald.com).

How long will my reposted events be hosted?
All reposted events will expire January 15th 2010. You can deactivate an event earlier by deactivating it through your storefront account.

How can I track my sales from reposted events?
For partnership plans, the event sales will be listed along with all other current event sales - in two separate sections labeled Reposted Events and Regular Events.

For per image and monthly plans, there will be an additional line item (in the monthly billing email) "LP Commission on Reposted Event Sales" and in the photographer online statement as Reposting Fees.

Can I edit my reposted events?
You can edit all reposted events through your storefront account just as you would any other active event.

What happens if I switch my storefront plan during the reposting period?
When switching from partnership to per image/monthly, the sales after the switch will be charged the 15% commission in the next billing cycle and continue through the next few billing cycles until the reposted events expire. The sales before the switch had already been processed by LabPrints with the commission retained and the balance remitted to the photographer during the biweekly payment cycles.

When switching from per image/monthly to partnership, the sales after the switch will be processed by LabPrints with the commission retained and the balance remitted to the photographer during the biweekly payment cycles. The sales before the switch will be charged the 15% commission in the next billing cycle.

What if I do not want to use LabPrints to host online after this special event is over?
If you no longer wish to take advantage of the online storefronts from LabPrints after this special event is over, please make sure to unsubscribe by January 1st, 2010. You can do so by going into 'Settings' > 'Your Billing Plan Information' > Then click the link to change your billing plan. You will then see a link to unsubscribe.

Who should I contact if I have additional questions?
Please contact our support team by submitting a ticket at our Online Support Ticket System.


Do I have to repost now, or can I wait and repost my events at a later date?
The reposting tool will be available to you through the holiday season. You may come back and use it throughout that duration.



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